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District Service Manager 25/31 Job

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Date: Jul 16, 2019

Location: Chicago, IL, US

Company: PACCAR

Kenworth Truck Company

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Requisition Summary
Support our dealers and customers to help make our product the best it can be.  As a District Service Manager, you will be responsible for 10-14 dealer locations.  Make decisions in the field that will immediately impact our customer’s lives and belief in our product.  You will work with multiple vendors and suppliers as well as multiple areas within PACCAR including Kenworth engineering, production, sales, PACCAR Parts, accounting, applications, and PACCAR Technical Center. 

Get first-hand experience to what makes our company “The World’s Best”.  In 2010 and 2011, Kenworth Service was ranked #1 among all OEMs for our support of the product and our customers.

This position will be located in Chicago, Ill. 

Job Functions / Responsibilities 

  • Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives.
  • Works with dealer management to develop action plans to improve dealer service, product certifications, and customer satisfaction.
  • Assists in the reduction of Kenworth warranty costs.
  • Establishes an effective counseling and advisory role with dealer management regarding service performance objectives.
  • Assists in training and developing dealer service personnel.
  • Expands the Kenworth Service Support network within the District to include dealer involvement in PremierCare, Mobile Service, Total Customer Care.
  • Maintain a technical working knowledge of all engine systems including their features, advantages and benefits over competitive engines.
  • Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize engine systems training needs.
  • This position will require approximately 50% travel.

Qualifications & Skills

  • Bachelors degree in engineering, business administration or automotive technology preferred.
  • 5+ years of directly related experience is required
  • Personal computer skills include working knowledge of Excel, Word Processing and database management software. 
  • Ability to work independently; demonstrated experience in diesel engine systems.
  • Excellent verbal and written communication skills including formal presentations in a classroom environment.
  • Familiarity with PC's and current office administration software.
  • Solid interpersonal and relationship-building skills. 
  • Experience in dealer service/service management, preferably in heavy truck or automotive field, or related experience.

Demonstrated knowledge of Kenworth truck manufacturing processes and products.  

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Chicago

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