Share this Job

Customer Service Representative Job

Date: Jul 6, 2022

Location: Bellevue, WA, US, 98004

Company: PACCAR

Employee Referral

This position may be eligible for an employee referral bonus. Please review the Employee Referral Bonus Instructions for information on steps or contact your HR representative.

Summary

 

PACCAR is seeking a Customer Service/Accounts Receivable Representative that support our PACCAR Financial Service Division.  What you can expect in this role is a balanced opportunity that focuses on collecting past dues and high level of customer service and administration.  The ideal candidate will be able to wear multiple hats throughout their daily duties.  If you are bilingual with Spanish or Punjabi, this is a plus in supporting our large customer base. 

 

Job Functions / Responsibilities

 

  • Collects past due accounts (5+ days) within established objectives.
  • Participates in a daily auto-dialer to collect accounts (5-15 days past due).
  • Communicates with dealers to discuss delinquent accounts.
  • Handles rewrites/extensions/transfers of interest for customers if appropriate.
  • Provides assistance in resolving title and insurance deficiencies, as well as handling insurance wrecked or totaled equipment issues.
  • Assists in preparing legal paperwork should further actions need to be taken (i.e. repossessions)
  • Prepares necessary reports that focuses on the health of the business
  • Account maintenance and research.
  • Assists with customer service tasks.
  • Special projects as assigned

 

Qualifications & Skills

 

  • Two years solid customer service and accounts receivable experience, front to back end, preferably in finance industry
  • Strong interpersonal skills, good verbal and written communication skills (Bilingual in Spanish or Punjabi preferred written and spoken)
  • Strong decision making, problem solving, negotiation skills.
  • Ability to maintain a professional attitude and demeanor when dealing with challenging customers.
  • Must possess ability to prioritize multiple tasks. Strong organizational skills.
  • Proficient in Excel, Word and other MS Office tools

 

Education

 

  • High School Diploma required with two years of customer service experience; College degree preferred with demonstration of customer service or administrative experience.

 

Additional Job Board Information

 

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Accounts Receivable, Customer Service Representative, Finance, Customer Service, Bilingual, Research