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Collection and Credit Manager Job

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Date: Oct 7, 2018

Location: Bellevue, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in 15 countries including a portfolio of more than 150,000 trucks and trailers and total assets in excess of $9 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 25,000 vehicles.

Requisition Summary

Directs the on-site and field collection action on all Area delinquencies and losses to meet PFC's delinquency and loss objectives. Ensures that collection activity is completed within established policies, procedures and related regulations.

Job Functions / Responsibilities

  • Directs the collection of past due accounts to maintain PFC's delinquency percentage and credit losses within acceptable levels.
  • Monitors collection metrics, including dialer performance, delinquency percentage and cure rates.
  • Collects major accounts. Coordinates activities with Area Credit, Area Sales, and Corporate staffs as appropriate.
  • Keeps Area and Corporate management apprised of significant trends and critical accounts reviews critical accounts with dealers/customers
  • Approves extensions and rewrites on retail installment contracts and leases per Operating Authority Limits.
  • Approves and monitors late charge and fee waivers.
  • Provides assistance in resolving title and Insurance deficiencies.
  • Ensures the effective use of auto-dialer and CACS.
  • Monitors and reviews the management information provided by the system.
  • Ensures that the Collection Reps use the systems correctly to maximize effectiveness and maintain accuracy.
  • Initiates repossession action as appropriate, referring accounts to PFC's Corporate Portfolio Department. monitors repossession activity and assists in asset recovery as needed.
  • Initiates legal action as appropriate and identifies bankruptcy accounts, referring accounts to PFC's Corporate Portfolio Department. Monitors legal and bankruptcy activity and assist as in legal pursuit as needed.
  • Approves and controls collection-related expenses; ensuring that expenses are necessary and reasonable.
  • Ensures accurate and timely submission of routine and special management reports.
  • Motivates and develops skills of subordinates through a combination of goal-setting, delegation, training, coaching, and performance review.
  • Keeps subordinates informed of PFC collection programs and requirements.
  • Sets challenging objectives, ensure objectives are achieved, recognizes accomplishments.
  • Develops and promotes effective teamwork between the Collection, Area and Corporate staff.
  • Performs special projects as assigned.

Qualifications and Skills

  • Five to eight years collections experience, preferably in the financial services industry. 
  • Two to five years management experience in a results-oriented environment. 
  • Strong interpersonal skills; good oral and written communication skills. 
  • Strong negotiation skills. 
  • Ability to maintain professionalism with highly challenging dealers/customers.


  • BA/BS Degree in business or finance preferred.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Credit, Accounts Receivable, Collections, Manager, Finance, Management, Customer Service

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