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District Service Manager 1 Job

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Date: Dec 5, 2018

Location: Spartanburg, SC, US

Company: PACCAR

Kenworth Truck Company:


Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Requisition Summary:


Support our dealers and customers to help make our product the best it can be.  As a District Service Manager, you will be responsible for 10-14 dealer locations.  Make decisions in the field that will immediately impact our customer’s business and belief in our product.  You will work with multiple vendors and suppliers as well as multiple areas within PACCAR including Kenworth engineering, production, sales, PACCAR Parts, accounting, applications, and PACCAR Technical Center. 


This position will cover North and South Carolina (with 60% - 70% travel).


Get first-hand experience to what makes our company “The World’s Best”. 


Job Functions / Responsibilities:


  • Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives.
  • Works with dealer management to develop action plans to improve dealer service, product certifications, and customer satisfaction.
  • Assists in the reduction of Kenworth warranty costs.
  • Establishes an effective counseling and advisory role with dealer management regarding service performance objectives.
  • Assists in training and developing dealer service personnel.
  • Expands the Kenworth Service Support network within the District to include dealer involvement in PremierCare, Mobile Service, Total Customer Care, Remote Diagnostics, and Gold Dealer locations.
  • Maintain a technical working knowledge of all engine and chassis systems including their features, advantages and benefits over competitive engines.
  • Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize engine and chassis system training needs.
  • This position will require approximately 60% - 70% travel.


Qualifications & Skills:


  • Bachelor’s degree in engineering, business administration or automotive technology preferred.
  • 5+ years of directly related experience is required
  • Personal computer skills include working knowledge of Excel, Word Processing and database management software. 
  • Ability to work independently; demonstrated experience in diesel engine/chassis systems.
  • Excellent verbal and written communication skills including formal presentations in a classroom environment.
  • Familiarity with PC's and current office administration software.
  • Solid interpersonal and relationship-building skills. 
  • Experience in dealer service/service management, preferably in heavy truck or automotive field, or related experience.
  • Demonstrated knowledge of Kenworth truck manufacturing processes and products.  

Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina

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